Joe Maddon’s Guide to Culture

By Rob Butler, Chief Executive Officer, Maestro Health

If you’re not in Chicago today, you’re missing out on something special. The energy in this city is like something I’ve never seen and it’s safe to say it’s due to one team, the Chicago Cubs. It’s no secret that Joe Maddon’s (the Cubs Manager) approach to culture deserves a lot of credit for the team’s recent success. In fact, I’m not sure I ever remember a time when I’ve heard the media focus so much on a manager’s approach to team culture, the way they’ve focused on Joe Maddon’s. This just proves how invaluable instilling the right culture, whether for a sports team or a business, is to success. So with that in mind, I’d like to share a few of my favorite “Maddon-isms” that I believe relate to the Maestro-way.

Pressure. Expectations. I want our guys to thrive on those two words for the years to come."
Joe told his team, “Why would you ever want to be in a situation that doesn't require a little bit of pressure added to it, or expectations…I would not want to go into a season having zero expectations and zero pressure applied to you because you're going to finish fourth or fifth in a division.”  At Maestro, we agree. We have a saying that we live by, “adversity is inevitable, stress is optional.”  We embrace and talk about the tough issues rather than brushing it under the rug. This is a smart way to approach anything in life, but it’s definitely the Maestronite attitude.

“Try not to suck.”
Sure, this is a favorite Maddon-ism of many Cubs fans – that’s why they put it on a t-shirt. At Maestro Health, winning isn’t everything, but wanting to win is. This message is strong at Maestro Health, as you’ll never meet more competitive people, but we do it with fun. We don’t take ourselves too seriously, but we take what we do and our business seriously.

“It’s not going to be an oil painting every night. You cannot be perfect.”
Failure is only human. It’s what you learn from your failures that matters. Just look at some of the best hitters who hit a slump in the World Series, only to turn it around and push the Cleveland Indians to game 7. We also encourage Maestronites to be balanced and share their failures just as they would their successes. This is reality and transparency.

It’s clear that Joe knows what he’s doing and it works. He’s led the team to their most successful season ever, and they’ve clearly been having fun the whole time. I hope the culture that we’ve built at Maestro Health will have the same success.