Integra Health and Wellness is Awarded URAC Case Management Accreditation

Integra Health and Wellness (IHW), the medical management division of Integra Employer Health (IEH), announced today that it has been awarded Case Management Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry. URAC's Case Management Accreditation standards require companies to establish a process to assess, plan and implement case management interventions.

"Integra Health and Wellness is honored to receive our re-accreditation in Case Management from URAC," said Chris Brown, President and CEO of Integra Employer Health. "We are very pleased to be recognized in the industry for providing outstanding services. Such a distinction also underscores the quality of our work with customers, patients, clients, payors, and providers by demonstrating compliance with national standards for case management services. I am also very proud that we were awarded six of seven leading indicators which are non-weighted, optional elements highlighting effective practices not yet widely adopted in health care. These leading indicators provide a way for an organization to distinguish itself from other accredited companies."

The IHW Case Management program is part of IHW's comprehensive, integrated medical care management system, designed to support the quality improvement and cost-containment objectives of traditionally insured or self-funded health plans. IHW Case Management services are delivered by Certified Case Managers with an average experience of over 20 years. Each case manager is dedicated to providing services to members with dignity and respect through a collaborative process which assesses, plans, implements, coordinates, monitors and evaluates the options and services to meet an individual's health needs, using communication and available resources to promote quality, cost-effective outcomes.

"By applying for and receiving URAC Case Management Accreditation, Integra Health and Wellness has demonstrated a commitment to quality health care," said Alan P. Spielman, URAC President and CEO. "Quality health care is crucial to our nation's welfare and it is important to have organizations that are willing to measure themselves against national standards and undergo rigorous evaluation by an independent accrediting body." URAC's Case Management Accreditation standards address approaches to ensuring appropriate patient protections have been established, such as polices for confidentiality of patient information, informed consent, dispute resolution and other issues. The standards cover staff structure and qualifications, quality improvement, information management, oversight of delegated functions, ethics, complaints, and the case management process. Leading indicators involve additional standards related to such areas as interoperability of information systems and health literacy standards for consumer materials.

About URAC
URAC, an independent, nonprofit organization, is a leader in promoting health care quality through accreditation and certification programs. URAC's standards keep pace with the rapid changes in the health care system, and provide a mark of distinction for health care organizations to demonstrate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in setting meaningful standards for the health care industry. For more information, visit www.urac.org.

About Integra Employer Health
Integra Employer Health, founded in 1983, is a leading third party administrator and health plan manager for employer sponsored health plans. Please visit www.integrahealth.com or contact our Sales and Marketing department at marketing@integrahealth.com.

For more information about the Integra Health and Wellness Case Management program, contact Jennifer Proko, RN, CHCQM, FAIHQ, CCM, IC® at 704-321-3121 or jproko@integrahealth.com