By Rob Butler, Chief Executive Officer
May we first send our thoughts, support and best wishes to the city of Las Vegas for the recent horrific tragedy. Sure seems like our blog takes second precedence in the sheer scope of things.
Speaking of second precedence, you might find yourself feeling like something is missing this year. Yep. You won’t see our glowing yellow booth.
You won’t see the sessions recorded by our digital doodle artists.
And unfortunately, we won’t be hosting our rooftop party, like we had last year.
While last year’s conference was nothing short of incredible, this year, although HR tech is important to us, another precedence has emerged. Clients, clients and more clients.
People got bit by the Maestro bug last year and since then we have been busy onboarding and taking care of business (Bachman-Turner Overdrive for all those in my generation). We’ve also been partnering with key channel partners as well like Aflac, Allstate and Pear Benefits, while adding over 100+ new employer clients including some really cool ones like HDR. We’re investing time and resources to combat their administrative headaches and support HR by customizing new HR suites that fit their unique needs.
We have promised both our employer clients and our channel partners a “we’ve got your back” service experience and we meant it. Never wanting to be thought of as just a vendor who simply “sucks less,” we hire people who have a passion to make employee health and benefits people-friendly again. We’ve beefed up our customer service and operations with 48% net new hires year-to-date. They act as an extension of our clients’ HR teams, providing full transparency every step of the way.
And, it’s not just the people answering the phones who display this passion for service. Last month, our tech team persevered through natural disasters and worked diligently to release the latest version of maestroEDGE™ and (me)BILLING ADMIN™ for our clients on time, despite our Orlando office being affected by Hurricane Irma.
So yeah, we support and love HR Tech, but our clients come first. You won’t be seeing the big, yellow booth this year, but you can still visit us at our (scaled down) booth #2452 at HR Tech or check out what we’re up to at wheresmaestro.com.