TO APPLY: EMAIL YOUR RESUME TO JOBS@MAESTROHEALTH.COM
We are an employee health & benefits company with a tech-meets-service platform that simplifies and personalizes how employees and employers shop, enroll and live with their benefits. Our innovative technology makes it easy for employees to choose the right benefits plan while equipping HR with the tools they need through one partner, one service team, one platform, one portal.
Maestronites are brought together with a passion to disrupt the status quo by reimagining employee health and benefits. This passion has driven us to create the first complete platform that optimizes the entire benefits experience for everyone. Our people, passion and platform are united by our mission: to make employee health & benefits people-friendly again.
WHAT YOU WILL BE DOING:
Responsible for organizing and coordinating all activities offer to Maestro Health employer groups including organization processes, day to day support and internal relationship management.
Establish relationships with the key contacts and serve as a liaison between Customer Service (CS), Claims and Account Management
Keep abreast of all operational processes and provide feedback on potential improvements
Serve as day-to-day internal resource for escalated client related issues
Prepare CS call reporting daily and report information to the CS Dept.Supervisor
Prepare reporting related to client service guarantees (CS ASA, claim TAT, etc.) for specified clients
Prepare month end reporting for specified reporting needs related to claims and CS
Prepare and distribute customer service surveys for specified clients
Demonstrate continuous efforts to improve service offerings and programs
Subscribe to designated government regulatory update sources and participate in webinars
Keep Director of Operations abreast of client and internal issues
WHAT YOU NEED:
A minimum of Associates Degree preferred
Five or more years of direct experience with health plans
Project Management experience preferred
Solid MS Office skills
Prioritize and negotiate multidirectional communication for consensus
Commit to quality service(s)
Understand shared leadership
Work cooperatively with people at all levels with respect and demonstrate the ability to respond appropriately in a variety of complex situations
Utilize technology in a proficient manner
Extensive knowledge of functional tasks performed within his/her department
Demonstrate the ability to take initiative
Working knowledge of computers and related software packages
Demonstrate excellent organizational skills
Employ analytical thinking
Demonstrate excellent verbal and written communication skills, leadership and decision-making skills
Prioritize, research and make timely decisions; and
Demonstrate strong analytical skills and ability to report findings in an accurate manner
WHY WORK AT MAESTRO HEALTH?
We have great benefits:
Personal, Vacation and Sick Time
Medical and Prescription
Life and Disability
Health and Wellness programs
401k with Employee Match
Figo – Pet Insurance
We have great perks in each of our offices, along with a fun, energetic and fast-paced environment, and what will really drive you is our vision. Maestro Health is making employee health & benefits people-friendly again by making healthcare easy to understand, tools easy to use, and costs easy to control. We are aiming to become a household name within the employee health & benefits space.
We can’t do that without great people. We want to hear “WOW! That was the best job and business experience I ever had!” from every Maestronite – past, present, and future. You should be personally challenged, laugh, work your tail off and look forward to coming to work.
Are you ready to become a Maestronite? Let’s do this.
Maestro Health is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.