The Consumer Healthcare Paradox

The Consumer Healthcare Paradox.

Today’s healthcare system is a hot mess. Employers and employees are stuck with high costs, a lack of resources and minimal support.

We commissioned a survey to see just how bad consumers think they have it in today’s healthcare system. Here’s a sneak peek at what we learned:

• Consumers are more confused than ever. They consider their healthcare experience positive, yet they feel they lack control over their journeys.
• Cost is still the #1 issue. Most consumers have experienced medical bills that were higher than anticipated, and only half think the quality of care they receive is worth the price they pay.
• Consumers want a single source of truth. From finding a new doctor to managing their bills, consumers are all over the board when it comes to seeking out reliable information

Fill out the form below to download the full Consumer Healthcare Paradox study.