COVID-19 Case Study

How we tackled COVID-19 head-on.

In March 2020, COVID-19 wreaked havoc on the healthcare system, impacting brokers, employers and members everywhere. In a time where a global crisis was impacting everyone at an individual level, Maestro Health implemented a response strategy designed to scale nationally without losing our local focus on members. Our clinical, operations and client experience teams worked together closely to help keep our clients and their members informed and supported. Using a data-enabled approach to identify at-risk members, we developed a rapid-response identification and outreach strategy so we could act quickly while keeping our focus on our clients.

Here’s a glimpse of what you’ll see:

• How we implement member outreach to get ahead of the curve
• Mindful auditing to catch over-billing practices
• Our expert level focus on detail when it comes to hospital codes