TO APPLY: EMAIL YOUR RESUME TO JOBS@MAESTROHEALTH.COM
We are an employee health & benefits company with a tech-meets-service platform that simplifies and personalizes how employees and employers shop, enroll and live with their benefits. Our innovative technology makes it easy for employees to choose the right benefits plan while equipping HR with the tools they need through one partner, one service team, one platform, one portal.
Maestronites are brought together with a passion to disrupt the status quo by reimagining employee health and benefits. This passion has driven us to create the first complete platform that optimizes the entire benefits experience for everyone. Our people, passion and platform are united by our mission: to make employee health & benefits people-friendly again.
WHAT YOU’LL BE DOING:
The Director of Implementation will be a lead member within our organization that will be responsible for managing and supporting the team that handles the requirements gathering process for the Benefits Administration area of our business. The implementation team members are responsible for understanding our clients’ business needs and objectives and transforming them into successful outcomes. The team is responsible for initial and ongoing system set up design, benefit product templates, interpretation of SPD’s and other benefit materials that describe our clients’ plan behavior, ongoing process information and communication with the team on the transition of accounts or projects from implementation and beyond.
As we develop and grow as an organization, the Director of Implementation will be responsible for understanding the internal and external business needs for our clients’ implementation process and working to develop tools and efficiencies to help increase quality and scalability.
The position requires strong leadership and mentoring skills, an extensive knowledge of the benefits administration industry, benefit plan design elements, attention to detail, positive professional attitude and the ability to work in a team environment. You will get your hands dirty in our system and know it from beginning to end. Other responsibilities include but are not limited to the following:
Manage team of implementation specialists and project managers
Coach and mentor team members
Analyze current tools and processes and work to improve quality and to gain efficiencies and scalability
Understand our software front to back and how it interacts with our clients’ systems and adapt to change and figure out solutions to integration challenges
Obtain and analyze product and plan structure, rates and initial data specifications
Manage the effective and efficient collection of critical client configuration details for a broad range of insurance categories and products
Manage a busy calendar and client communication schedule
Coach clients on best practices and assist with system rule and date cycle definitions
Create and verify client configuration documentation
Communicate clearly with external clients and internal stakeholders to ensure accuracy
Work closely with the Development and Build teams to ensure client satisfaction and improve systems features, functionality and performance
Identify workflow/process improvements and work with supervisor and operations team to enact change
WHAT SUCCESS LOOKS LIKE:
You create and nourish trust and teamwork amongst the team members
You are focused and committed to reaching our departmental goals
You are prioritizing, executing and ensuring your team’s projects meet all deadlines
You create a culture of continuous improvement
You learn quickly and apply what you learn to what you do
You are recognized for one of our core values: Fun. Preparedness. Teamwork. Humility. Urgency. Kindness. Bold Thought. Honesty.
WHAT YOU NEED:
Adaptable skills to solve to problems as they arise. Demonstrated ability working in a customer facing software product.
Adept at using technology, especially interacting with data formats
A friendly, professional demeanor and the ability to excel in a team-oriented environment
Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
Excellent communication and organizational skills
Ability to manage time effectively, set priorities and meet deadlines
Ability to learn and adapt to change
WHY WORK AT MAESTRO HEALTH?
We have great benefits:
Paid Time Off
Medical and Prescription
Life and Disability
Health and Wellness Programs
401k with Employee Match
Figo Pet Insurance
We have great perks in each of our offices, along with a fun, energetic and fast-paced environment, and what will really drive you is our vision. Maestro Health is making employee health & benefits people-friendly again by making healthcare easy to understand, easy to use and costs easy to control. We are aiming to become a household name within the employee health & benefits space.
We can’t do that without great people. We want to hear “WOW! That was the best job and business experience I ever had!” from every Maestronite – past, present and future. You should be personally challenged while having fun.
Are you ready to become a Maestronite? Let’s do this.
Maestro Health is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.