We are an employee health & benefits company with a tech-meets-service platform that simplifies and personalizes how employees and employers shop, enroll and live with their benefits. Our innovative technology makes it easy for employees to choose the right benefits plan while equipping HR with the tools they need through one partner, one service team, one platform, one portal.
Maestronites were brought together with a passion to disrupt the status quo by reimagining employee health and benefits. This passion has driven us to create the first complete platform that optimizes the entire benefits experience for everyone. Our people, passion and platform are united by our mission: to make employee health & benefits people-friendly again.
WHAT YOU WILL BE DOING:
The Implementation Manager is responsible for understanding the client’s business needs and objectives and producing successful outcomes. The team is responsible for initial and ongoing system set up design, developing benefit product templates, interpretation of SPD’s and other benefit materials that describe the clients plan behavior, ongoing process information and participate with the team on the transition of accounts or projects from the implementation to the ongoing phase.
The position requires strong leadership skills, an extensive knowledge of the benefits industry, benefit plan design elements, attention to detail, positive professional attitude and the ability to work in a team environment. You will get your hands dirty in our system and know it from beginning to end. Details about what a day or week in the life will look like here:
Engage with relationship manager, client/broker and sales team to understand scope of products purchased
Assist in the refining of discovery documents, checklists and other internal and external tools
Obtain and analyze product and plan structure, rates and initial data specifications
Manage the collection of critical client configuration details for a broad range of insurance categories and products including benefits administration, self-funded, reference-based pricing, benefit accounts and wellness.
Manage a busy calendar and client communication schedule
Consult clients on best practices and assist with system rule and date cycle definitions
Create and verify client configuration documentation
Work closely with build and audit teams to ensure accuracy of plan build
Work with service team to manage the implementation of requirements gathering for ongoing administration
Work closely with the technology team to ensure client satisfaction and improve systems features, functionality and performance
Identify workflow/process improvements and work with supervisor and operations team to enact change
Communicate clearly with external clients and internal stakeholders to ensure accuracy
WHAT SUCCESS LOOKS LIKE:
You build trust with others because you get things done right the first time
You stay focused and committed
You juggle multiple priorities and projects meeting all deadlines
You learn quickly and apply what you learn to what you do
You are recognized for one of our core values: Fun. Preparedness. Teamwork. Humility. Urgency. Bold Thought. Honesty. Kindness.
WHAT YOU NEED:
A friendly, professional demeanor and the ability to excel in a team-oriented environment
Strong proficiency with Microsoft Office suite, especially Excel
Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
Excellent communication and organizational skills
Ability to manage time effectively, set priorities and meet deadlines
Ability to learn and adapt to change
Healthcare related insurance experience is a must
WHY WORK AT MAESTRO HEALTH?
We have great benefits:
Personal, Vacation and Sick Time
Medical and Prescription
Life and Disability
Health and Wellness programs
401k with Employee Match
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We have great perks in each of our offices, along with a fun, energetic and fast-paced environment, and what will really drive you is our vision. Maestro Health is making employee health & benefits people-friendly again by making healthcare easy to understand, tools easy to use and costs easy to control. We are aiming to become a household name within the employee health & benefits space.
We can’t do that without great people. We want to hear “WOW! That was the best job and business experience I ever had!” from every Maestronite – past, present and future. You should be personally challenged and look forward to coming to work.
Are you ready to become a Maestronite? Let’s do this.
Maestro Health is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.