TO APPLY: EMAIL YOUR RESUME TO JOBS@MAESTROHEALTH.COM
We are an employee health & benefits company with a tech-meets-service platform that simplifies and personalizes how employees and employers shop, enroll and live with their benefits. Our innovative technology makes it easy for employees to choose the right benefits plan while equipping HR with the tools they need through one partner, one service team, one platform, one portal.
Maestronites were brought together with a passion to disrupt the status quo by reimagining employee health and benefits. This passion has driven us to create the first complete platform that optimizes the entire benefits experience for everyone. Our people, passion and platform are united by our mission: to make employee health & benefits people-friendly again.
WHAT YOU WILL BE DOING:
Maestro Health is looking for a motivated, customer-oriented Junior Systems Administrator. This person will be responsible for setup, maintenance and support of the Southfield office’s laptop computers, local network infrastructure and all other local IT needs. Daily responsibilities include but are not limited to:
Provide technical support for hardware and software of in-office and remote employees
Assist in managing network operations including troubleshoot connectivity problems, add/terminate users, assign rights and access, reset passwords, assess and report operational status and perform backup and restore operations
Maintain technology policies and standards and adhere to related technology checklists
Ensure availability, continuity and security of information and data
Perform or assist in any other ad-hoc IT duties
WHAT SUCCESS LOOKS LIKE:
Be the trusted, reliable and go-to support person for the Southfield office
Setup new hires before their first day
Handle urgent support request from high-level executives
Close support tickets within the established timeframes based on ticket severity
You are recognized for one of our core values: Fun. Preparedness. Teamwork. Humility. Urgency. Kindness. Bold Thought. Honesty.
Bachelor’s degree in information technology, computer engineering or related field
4+ years of experience in an IT technical support role
Expert level experience in MacOS troubleshooting
Exceptional customer service attitude
Proficiency with Windows Server, Linux, ServiceNow and Meraki
WHAT YOU NEED:
Associate degree or equivalent experience in information technology, computer engineering or related field
Customer service-oriented attitude
Experience in an IT technical support role or related field
Good working knowledge of VPN, DNS, DHCP and VoIP technologies
Ability to troubleshoot and resolve network connectivity issues
Experience with installing, configuring, maintaining and troubleshooting workstation and server hardware
2+ years of experience troubleshooting MacOS and Apple products
Familiarity with Office 365 administration
Experience working with virus and malware prevention, detection and removal
Basic knowledge of multifunction copiers
Strong time management and prioritization capabilities
Excellent communication, interpersonal and organizational skills
Ability to exercise discretion on sensitive or confidential matters
WHY WORK AT MAESTRO HEALTH?
We have great benefits:
Personal, Vacation and Sick Time
Medical and Prescription
Life and Disability
Health and Wellness programs
401k with Employee Match
Figo - Pet Insurance
We have great perks in each of our offices, along with a fun, energetic and fast-paced environment, and what will really drive you is our vision. Maestro Health is making employee health & benefits people-friendly again by making healthcare easy to understand, tools easy to use and costs easy to control. We are aiming to become a household name within the employee health & benefits space.
We can’t do that without great people. We want to hear “WOW! That was the best job and business experience I ever had!” from every Maestronite – past, present and future. You should be personally challenged and look forward to coming to work.
Are you ready to become a Maestronite? Let’s do this.
Maestro Health is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.